Cancellation Policy
No show appointments and late cancellations (less than 24 hours notice) will be charged the relevant full session fee.
For appointments booked on Mondays we will require clients to let us know that they are cancelling by 5pm on Fridays as our offices are unattended out of hours.
By reducing last minute cancellations we are able to deliver consistent and timely appointments for our clients and efficiently utilise available appointment slots and cater to the high demand for services.
Cancellation fees will need to be paid before your next appointment with your psychologist.
Please keep in mind that all in-person appointments can be shifted to Telehealth (phone or video), even at the last minute. This can sometimes be a useful way to avoid unnecessarily cancelling a session.
Please call reception on 8838 8687 to organise this.
How we can support you
Individual & Couples Therapy
We work with a wide variety of clients to support them with anxiety, depression, OCD, eating disorders, grief, life transitions, anger management and perfectionism.
Assessments
We provide Autism, ADHD, Cognitive and Vocational assessments, enabling clients to gain greater clarity and confidence in their strengths & capacity.
Employee Assistance Program
We partner with businesses of all sizes to provide confidential counselling for their employees. We have a variety of packages to suit the business size.